1. How long does delivery take?
Delivery takes 8–11 business days after your order has been processed. You’ll receive a tracking link via SMS or email once your package is on its way.
2. How much does shipping cost?
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Free shipping for orders R1000 and above
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R99 standard delivery for orders below R1000
3. Where do you deliver?
We deliver across most areas in South Africa, using trusted courier partners.
4. Can I return an item?
Yes, we accept returns within 7 days of delivery for unused items in their original packaging.
For return requests, please go to our Contact Us page.
5. What if I receive a damaged or incorrect item?
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery via our Contact Us page, and we’ll assist you with a replacement or refund.
6. How can I track my order?
Once your order is shipped, a tracking link will be sent to you by SMS or email so you can follow your delivery.
7. Are your products safe for newborns?
Yes. All our products are made from baby-safe materials that are gentle, soft, and suitable for newborns and toddlers.
8. How can I get in touch?
For all questions, returns, or order assistance, please go to our Contact Us page.